Term | Definition |
Asset | An “asset” refers to a valuable resource or item that holds economic value and contributes to an organization’s operations or activities. In the context provided, an asset often pertains to a motor vehicle equipped with cargo space or specialized equipment essential for providing specific services, such as transportation or maintenance. These assets play a crucial role in supporting operational functions and achieving business objectives. |
Candidate | The term “Candidate” encompasses individuals who apply for a job position, seek inclusion within a specific faculty group, are evaluated for a role or faculty membership, or express interest in working with or for an entity, regardless of the type of employment (permanent or non-permanent). |
Cargo | “Cargo” refers to the merchandise or goods belonging to vendors that are transported from one location to another, typically to reach the intended destination of consumers. This transportation is facilitated by a third-party service provider. Cargo comes in a range of sizes, costs, and features, depending on the nature of the goods being transported. |
Carrier | A “Carrier” refers to an organization that facilitates the transportation of multiple individuals and assets to fulfill services on behalf of our company. |
Complaint | A “Complaint” is an expression of discontent directed towards or concerning an organization, pertaining to its products, services, personnel, or the management of a complaint itself. The complainant anticipates or implicitly demands a response or resolution, which may be legally obligatory. |
Consumer | A “Consumer” is the final recipient of a product or service provided by either the vendor or us. This individual receives the product or service after it has been sold by the vendor or us. |
Consumer or Customer Account | A “Consumer or Customer Account” refers to an account on the platform that is utilized by end-users. Additionally, a “Customer” encompasses individuals who have opted to receive electronic mail communications regarding our products, services, special offers, promotions, and service-related insights. |
Dedicated services | “Dedicated services” refer to services provided by a third-party service provider that are carried out with a commitment or special emphasis. This term comes into effect when a supplementary agreement explicitly outlines such arrangements. |
Dedicated shift third-party service providers | “Dedicated Shift Third-Party Service Providers” are external service providers who are obligated to adhere to a specific and exclusive work shift commitment. This commitment, possibly on a weekly basis, is applicable if a supplementary agreement designates you as such. |
Delivery Services | “Delivery Services” encompass the provision of transporting goods from designated pick-up locations to specified drop-off destinations, in response to customer requests. On occasion, these delivery services align with the acquisition of merchandise sold by vendors. An illustrative scenario involves a customer purchasing an item from a vendor through the platform and subsequently requesting its delivery to their doorstep or a preferred secure location. |
Discrimination | “Discrimination” denotes the unequal or disparate treatment of individuals or the act of subjecting them to harassment that leads to harm or disadvantage. |
Feedback | “Feedback” pertains to comments collected from vendors, consumers, third-party service providers, patrons, and members of our organization. This input offers valuable information that can be utilized for the purpose of development and improvement. |
Freelance third-party service providers | “Freelance Third-Party Service Providers” are external service providers who have the flexibility to be available online or offline on the platform as needed, aligning with their lifestyle. This classification encompasses all third-party service providers by default. |
Internet Sites | The term “Internet Sites” collectively encompasses www.delcolink.com and other online platforms that we manage, which are interconnected and linked to our various policies and agreements. This inclusive definition encompasses all subdomains and top-level domains associated with our internet sites. |
Listing | A “Listing” refers to a webpage or section dedicated to providing comprehensive details about a specific product or service. Generally, it includes essential information such as the product or service name, pricing information (or price range), current stock availability, and available color options. Customization options can extend to encompass consumer ratings, associated promotional offers, and other relevant attributes associated with the offered goods and services. |
Personal data | “Personal data” refers to information concerning an identifiable individual. This information can either stand alone or be used in conjunction with other data to deduce the identity, facilitate communication, or determine the location of the individual. |
Pilot Program | A “Pilot Program” is a small-scale test of a new project or idea within a limited context, aimed at assessing its viability and gathering insights before wider implementation. |
Platform | A “Platform” refers to the software program provided by us to users, accessible via devices or our internet site. This platform serves as a means for customers, or end-users and recipients of the platform, to place orders or request services. It enables the acquisition of goods offered by vendors such as restaurants, hardware stores, and service providers through the platform. Additionally, the platform facilitates the service of these goods through contractors who are independent users of the platform, known as third-party service providers. Together, customers, vendors, and third-party service providers form the user base (“Users”) of the platform. |
Ride Services | “Ride Services” encompass the service where customers are transported from their requested starting location to the designated destination(s) they provide. |
Servicing account | A “Servicing Account” is the platform account designated for third-party service providers. This account enables them to access, view, and fulfill the offered services, ensuring that they can receive remuneration for the services they provide. |
Sub-servicing account | A “Sub-Servicing Account” is similar to a servicing account on the platform, with the distinction that the user of this account is provided and overseen by a carrier. In this context, the carrier takes responsibility for managing the user associated with the account. |
Support Team | The “Support Team” refers to a specialized group of individuals associated with our organization, who are available to assist users with inquiries and provide service-related assistance concerning the platform. Typically accessible through the platform’s chat support feature, this team offers real-time support and guidance to address user questions and concerns. |
Text message / electronic mail services | “Text message / electronic mail services” encompass any scenario where we initiate the sending of one or more text messages or electronic mails, or when there is an indication that such communication could be sent or received. The terms “opting in” and “opt in” denote the action of voluntarily and explicitly requesting, joining, agreeing to, enrolling in, signing up for, acknowledging, or otherwise giving consent to receive one or more text messages or electronic mails. |
Third-Party Service Providers | “Third-Party Service Providers” are autonomous contractors who are not in our direct employment or affiliated with any of our related entities. These providers are external contractors who furnish services to fulfill requested tasks. Compensation is offered upon the successful completion of the assigned or accepted service requests. As an illustration, we do not directly offer delivery services; these services are carried out by third-party service providers. It’s important to clarify that third-party service providers bear sole responsibility for the services they deliver to customers. Furthermore, a carrier could also fall under the classification of a third-party service provider. |
User content | “User Content” encompasses any material, posts, or feedback that you contribute or share through any form of communication. |
Vendor sub-user account | A “Vendor Sub-User Account” refers to a secondary account that can be established by a primary vendor user account. This sub-account holds managed capabilities and is subject to control by the primary account. |
Vendor user account | A “Vendor User Account” is a corporate account provided to vendors, enabling them to oversee and manage the products and services they offer through the platform. |
Vendor | A “Vendor,” also referred to as a merchant or store, represents a legal entity or individual involved in the sale of goods or services to customers in exchange for payment. This designation encompasses not only those directly selling products or services but also intermediaries who contribute to the process, facilitating the opportunity for us to serve customers. Vendors engage in contractual arrangements with customers, offering products or services in exchange for monetary compensation from the customers. |
Weapons | “Weapons” encompass a range of items with the potential to cause harm, threat, death, or injury. This category includes firearms, explosives, chemicals, and nuclear materials, as well as objects that could be utilized to intimidate or endanger individuals. Examples of weapons comprise firearms, explosives (including fireworks), air guns, pellet guns, BB guns, paint guns, crossbows, long bows, swords, martial arts weapons, prohibited blades, combat knives, brass knuckles, replica or imitation firearms (including toys), and any other forbidden device as outlined by the Criminal Code of Canada (https://laws-lois.justice.gc.ca/eng/acts/c-46/). |
Last Updated: Dec 19, 2022