DelcoLink Group LTD. (“DelcoLink Group LTD.”), and its subsidiaries (collectively, the “DelcoLink Logistics” or “we” or “us” or “our”), have updated our Privacy Policy (“Policy”). This Policy may be updated to reflect changing legal, regulatory, or operational requirements. We encourage you to regularly review this page for the latest information on our privacy practices.
For the purposes of this policy, for all terms definitions please refer to Glossary of Terms (www.delcolink.com/legal-hub/for-everyone/glossary-of-terms). If you are unsure, electronically mail us at contact below.
PRIVACY POLICY
By accessing our internet site, platform or otherwise contacting us in any form, you are representing your agreement to this Policy. By consenting to this Privacy Policy, you consent to the communication of personal data about you to nations beyond your home country, as well as countries where data security regulations may differ from those of your home country. We maintain protections intended to protect your personal data.
You may withdraw your consent to our further use, preservation, or disclosure of your personal data at any time, subject to legal or contractual constraints, record retention obligations and sufficient notice. Where your personal data is required to provide you with a service, we will notify you of the outcomes of your preference to withdraw consent. This Policy applies in addition to our terms & conditions.
Any imitation or distribution of content on our platform or internet sites for business purposes is prohibited without the direct written permission from us. Any use of this platform or internet sites and the content obtained therefrom is subject to this Policy. We hereby deny, as far as allowed by law, any liability for us and our linked businesses and service provider for any loss, misuse, or unlawful disclosure of personal data.
CONSENT
By using our platform and internet sites users agree that they consent to the conditions set out in this Policy. When the legal basis for us managing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, any data provided previously is not withheld from any law enforcement. Similarly, it is not guaranteed your data has not been shared or provided to a third-party prior to withdrawing your consent.
You can withdraw your consent by contacting us as instructed below.
INFORMATION YOU PROVIDE
We are committed to protecting the privacy and security of our users’ personal information. As part of our platform, we may collect and store certain personal data, including but not limited to legal full name, contact information, date of birth, email addresses, emergency contact information, confirmation of identity data, uploaded documents such as driver’s licenses or tax documents, financial and invoicing data, motor vehicle information of third-party service providers, user account data, preferences associated with communication or other advertisable events, platform chat history data, technological data such as internet provider address, device or user ID, access time stamps, system and browser type, referring internet site address, content accessed, click-stream information, and device location. We may also collect auto-fill data and payment information for payment processors.
We use a third-party payment processor, Stripe, Inc., to handle payment transactions on our platform. Please refer to their Privacy Policy for more information on how they handle your personal data.
Please note that in rare conditions, we may ask for sensitive personal data such as race and height. This data is voluntary and may be collected when a user creates an account or to support internal rules reporting to diversity and anti-discrimination in employment.
We take the security and confidentiality of our users’ personal data seriously and will only use it in accordance with our Privacy Policy. We may share this information with reputable third-party companies such as Certn (Canada) Inc., Certn (USA) Inc., Certn Operations Ltd., Certn (Australia) Ltd. or Triton Inc. for the purpose of conducting background checks.
By using our platform and services, you consent to the collection, storage, and use of your personal data in accordance with our Privacy Policy.
INTERNET SITE COOKIES
We and our affiliates, third parties, and other partners use cookies and other identification tools on our internet sites, mobile applications, software programs, electronic mail communications, advertisements, and other electronic services for several reasons. We want to give you the opportunity to make an educated decision for or against the use of cookies unless these are not strictly required for the technical operation of the internet site. Cookies are minute pieces of code sent to your browser by an internet site you visit. They help that internet site learn data about your visit, which can both make it simpler and suitable to visit the internet site again. Other tools, including unique identifiers used to detect a browser, pixels, application or device, and local storage, can also be used for these functions.
We may use web beacons, tags, flash cookies, HTML5, and scripts in the internet sites or in electronic mail to help us to deliver cookies, count visits, identify usage, campaign effectiveness, and determine whether an electronic mail has been opened and acted upon (read receipt). We may obtain reports based on the use of these technologies by our service/analytics suppliers on an individual and aggregated basis.
There are two general sorts of cookies: “session cookies” and “persistent cookies.” The following explains the types of cookies we use, why we use them, and how you can exercise your choices.
“Session cookies” store data only for the length of time that the user is connected to an internet site – they are not written onto the user’s hard drive or device. Session cookies are automatically deleted after the user leaves the internet site, at which point the originator of the cookie no longer has access to the information that was contained on that interim cookie file. We use session cookies as an extra safety feature to ensure precise user authentication. When our users log on to our internet site and are verified through their user identification and password, a cookie will store the identification number of their browser. Throughout their session, the session cookie acts as a type of digital signature to identify our user’s current session to the web server. The web server will monitor our user’s browser number to assist verify that, always during the session, we are dealing with our user. We furthermore utilize session cookies to track our users’ visits. We utilize that data to enhance user experience and establish the type of information that our users are looking for on our internet site. If applicable, we utilize data about the internet site our users visited previously to our internet site to assess the possibility of links to our internet site that we have created on third-party internet sites.
The data collected in “persistent cookies” is written onto our user’s device and stays there until the expiration of the cookie. From time to time, we use persistent cookies to collect non-sensitive personal data. You can usually activate or later deactivate the use of cookies through a functionality built into your web browser.
The internet sites include third-party social media elements, such as the Facebook Like button, and third-party widgets, such as the ‘Share This’ button or interactive mini programs that operate on the internet sites. These elements may collect your internet provider address, which page you are visiting on the internet site, and set a cookie to allow the feature to operate properly. Your interface with these features is regulated by the Privacy Policy of the third-party company providing it.
The use of our internet site is possible without cookies unless these do not serve for technical purposes. However, you may review your cookies settings on your browser to enable alerts or to reject some cookies. Please note, our internet site does not presently react to Do Not Track signals from browsers.
We may use any of the following types of cookies on the internet sites as detailed below.
Essential Cookies are required for the internet site to function and cannot be toggled off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to stop or notify you about these cookies, but some parts of the site will not then function. These cookies do not store any personally identifiable information.
Functional Cookies allow the internet site to offer greater functionality and personalization. They may be set by us or by third-party providers whose services we have connected to our internet site. If you do not allow these cookies, then several or all these services may not operate correctly.
Analytics Cookies allow us to count visits and traffic sources so we can measure and enhance the functioning of our internet site. They help us to know which pages are the most and least popular and see how visitors browse the internet site. All data these cookies collect is aggregated and anonymous.
Targeting Cookies may be set through our internet site by our advertising affiliates. They may be utilized by those affiliates to build a profile of your interests and show you related advertisements on other internet sites. If you do not allow these cookies, you will encounter less targeted advertising.
Social Media Cookies are set by a range of social media services that we have added to the internet site to allow you to share our content with your networks. They can track your browser across other internet sites and build up a profile of your interests. This may impact the contents you see on other internet sites you visit. If you do not allow these cookies, you may not be able to use these sharing tools.
Read more on our legal hub. (www.delcolink.com/legal-hub)
LINKS TO OTHER INTERNET SITES
Our platform and internet sites may contain links to third-party internet sites or services that we do not own or control. We are not responsible for the content, policies, technology security or practices of any third-party internet sites or services linked to on our internet site. The operators of those other internet sites may collect data about you, through cookies or other tools, pursuant to their own rules. It is your responsibility to read the terms and conditions and Privacy Policies of those third-party internet sites before using these internet sites.
ABOUT CHILDREN
We do not intentionally collect data about children. Children under eighteen may not visit this internet site or communicate with us. Children under eighteen must have their lawful guardians’ consent before contacting us. If we discover that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible.
ACCURACY OF INFORMATION
Personal data stored must be as precise, complete, and as up to date as possible to accurately fulfill the goals for which it is to be utilized. We rely on our customers, employees, vendors, third-party service providers and other third parties to update and correct personal data where it is inaccurate or outdated.
USE OF PERSONAL DATA
The data that we store may be retrieved, stored, utilized, distributed, transmitted, and disclosed by employees, professionals and/or service providers of ours in Canada, or around the world to:
- deliver products and services, delivery services, the performance of coordination services, the arrangement of customs brokerage services, and communication with customers about the status of their service (including through our online service tracking, by telephone or by electronic mail)
- track a service, verify the completion of a service and the location (geographical data) of goods at a recipient’s drop-off location.
- receipt for products and services, including the authentication of a payment, identity authentication, invoice creation and delivery, and collection of fees.
- create, maintain, and develop relations with customers, including the administration of their accounts with us.
- create and update user accounts.
- send communications to other users of the services.
- build, promote, and manage our products and services, including the completion of market studies and the communication of new products and services, exclusive offers, campaigns, and service tips.
- assist law enforcement agencies, collect debts payable to us, inform credit agencies of delinquent accounts, defend our business interests as well as customer and employee security (including enforcing our Terms & Conditions), and meet requirements imposed by law.
DISCLOSURE OF PERSONAL DATA
Your personal data may be retrieved by our service providers who have a business need to access such personal data. We may transmit or disclose personal data to third parties to:
- provide products and services to our customers.
- manage our supply lists.
- protect the legal rights, confidentiality, protection, or property of ours or our employees, vendors, third-party service providers, other third parties, customers, or the public.
- protect the security of visitors to our internet site or other properties.
- protect against fraud or other unlawful action or for risk management purposes.
- respond to requests from public or legal agencies, including to meet national security or law enforcement requirements.
- allow us to engage in available remedies or restrict the damages that we may sustain.
- enforce our internet site and customer Terms & Conditions
- respond to an urgent situation/emergency.
- obey with the law or legal procedure.
- effect a license, sale or transmission of all or a portion of the business or assets (including in relation with any bankruptcy or similar legal proceeding)
- In association with, or during negotiations of, any amalgamation, sale of our assets, consolidation or reorganization, financing, or acquisition of all or a portion of our company by or into another company
For legal causes in the event of a dispute, we may share users’ personal data if we deem its required by relevant law, regulation, operating license or agreement, legal process, or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns (even to the benefit of company to challenge any transaction disputes). In addition, where a user utilizes another individuals’ form of payment, we may be required by law to share that user’s personal data with the owner of that form of payment.
When conveying personal data to third parties, we rely on appropriate privacy laws and use contractual or other means to ensure such parties adopt suitable protections to safeguard your data. In addition, we may distribute personal data with our affiliates for the purpose of enabling one or more of the reasons identified above.
External service providers, who manage data for us, are carefully selected by us and are strictly contractually obligated. The service providers work corresponding to our guidelines or their guidelines which we believe are reasonable, which is ensured by strict contractual policies, by technical and organizational measures and by supplementary controls. Furthermore, your data will only be transmitted if you have given us your express consent or because of a legal regulation.
Except as said above, we will not, without our customers’ consent, retail, distribute, transfer, permit, exchange or rent personal data received from them to others.
DATA RETENTION
We keep hold of your personal data for as long as required to satisfy the intent for which it was stored and to comply with appropriate regulations. All data compilation and processing are accomplished for specific purposes. These may result from technological obligations, contractual conditions, or explicit customer demands. For technological reasons, certain data might be collected and kept during a visit to our platform or internet sites. For instance, the date and length of the visit, the web pages used, the identification data of the browser and operating system type used, and the internet site from which you visit us.
If you sign up for our newsletters, the following necessary data is collected:
- Salutation, first name, last name, electronic mail address or only electronic mail address
- Storing the internet provider (IP) address of the computer system assigned to you by your Internet service provider (ISP) and the date and time of submission. We collect this data to track (potential) abuse of the electronic mail address of a data subject, for our own legal security.
In this instance, we may use your electronic mail address for advertising purposes. You can unsubscribe by clicking the unsubscribe link at the end of your newsletter or by updating your electronic mail preferences in your account. If you refuse to use of your data for advertising purposes, your data will only be used anonymously, for statistical analysis purposes. To constantly enhance our offerings, we collect and analyze usage data from the online area on a pseudonymized basis.
SECURITY AND DATA INTEGRITY
We take all commercially reasonable safety measures to protect the personal data stored and to protect it against loss and illegal access. Access to our customers’ personal data is restricted to selected personnel and service providers of ours. In addition, we use recognized data security systems. Such as firewalls, access control systems and cryptography, to protect personal data against loss and unauthorized access. While we use commercially reasonable efforts to restrict access to our motor vehicles and properties to authorized personnel, we cannot ensure the privacy of data that is displayed on any shipping label, transaction record or freight label.
Unfortunately, no method of accessing, using, transferring, or storing data can be assured to be 100% safe. It is your personal responsibility to use the appropriate degree of care when connecting with us. For example, when you create an account with us, you are responsible for keeping your login credentials confidential. Do not send us personal data through electronic mail or other unsafe electronic networks and do not send us vulnerable data unless requested by us. We thus suggest that confidential data should be sent exclusively by letter to our physical address below.
If you have reason to believe that your communication with us is no longer secured (for example, you feel that the security of any account you might have with us has been compromised), you must immediately inform us.
IDENTITY PROTECTION AND CONFIDENTIAL COMMUNICATION
In the pursuit of safeguarding user identities and in consideration of various legitimate exigencies, DelcoLink Associates hereby affirm the prerogative to employ alternative email addresses or pseudonyms for communication with our esteemed users. This discretionary measure is conscientiously enacted to uphold the sacrosanct principles of confidentiality and security inherent to the user experience. We hold in high regard the paramount significance of preserving user anonymity, cognizant of the exigencies that may necessitate the deployment of these alternative identifiers. It is imperative to emphasize that these aliases are exclusively utilized for the express purpose of ensuring the users’ utmost benefit and are rigorously executed within the confines of pertinent privacy statutes and ethical norms. Our unwavering commitment to safeguarding user privacy and security remains resolute throughout all interactions.
ACCESS AND DELETION
You may access, review, correct, modify, and/or delete a few of the personal data collected about you by logging into your account. Upon your request, we will deactivate or delete your personal data from our active records. Where legal or practical barriers prevent deletion, the data is blocked (e.g., special archiving obligations). Your data must also be deleted if it is not acceptable to store them (especially if the data are inaccurate and correction is not possible).
We agree to resolve complaints about your privacy and our collecting or use of your personal data. If you have concerns or complaints about the use of your personal data, please feel free to contact us.
INTERNATIONAL DATA TRANSFERS
When we transfer user personal data, we will safeguard that data as defined in this Policy and fulfill applicable legal obligations for transferring personal data internationally.
We transfer user personal data to the following countries:
- Canada
- United States of America
If you are in the United Kingdom or the European Union, we will only transfer your personal data if:
- The country your personal data is being transferred to has been considered to have sufficient data security by the European Commission or, if you are in the United Kingdom, by the United Kingdom adequacy regulations; or
- We have implemented suitable safeguards in regard to the transfer. For example, the recipient is a party to binding corporate rules, or we have entered standard EU or United Kingdom data protection contractual clauses with the recipient.
GDPR
For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the “GDPR”). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.
The legal basis for this is Article 6(1)(f) GDPR. To the limit that we ask for permission to manage your personal data, it serves as the legal basis corresponding to Article 6(1)(a) GDPR. For handling of personal data necessary to satisfy an agreement with you, the agreement is the legal foundation corresponding to Article 6(1)(b) GDPR. Article 6(1)(b) GDPR also applies to handling procedures that are necessary to conduct preliminary measures, for example, if you ask about our products or services. If our company is subject to legal demands that demand us to process personal data, for example, to fulfill tax obligations, then processing is established on Article 6(1)(c) GDPR. We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR.
IF YOU ARE A CALIFORNIA RESIDENT, PLEASE READ THE FOLLOWING:
California residents may have further rights regarding how we manage your data. Consistent with the “data you provide” sections above, we gather data about individuals that is deemed “personal data” in California. To the degree required or allowed by law, we may hold on to some of your personal data. We may collect and disclose this personal data from you and other third parties for the stated business purposes defined in the “use of personal data” and “disclosure of personal data” sections above. We do not sell/advertise personal data. We may disclose all the categories of personal data defined above to service providers for business purposes.
Subject to certain exclusions, as a California consumer, you have the right to: (i) access your personal data and (ii) obtain removal of your personal data, as defined in the “access and deletion” section above, we will not discriminate against you for choosing to exercise your rights, nor will the level or quality of service you obtain be impacted. California customers may exercise their rights as defined herein, or you may appoint an approved representative to exercise your rights on your behalf.
CHANGES TO THIS POLICY
The content of this Policy is for your general information and use only. These policies are subject to modification without notice. You acknowledge that this information may contain inaccuracies or errors and is subject to adjustment and we expressly omit liability for any such inaccuracies or errors to the fullest degree authorized by law. We urge you to regularly review this page (and all available policies & agreements) for the latest information on the Policy. Your continued use of our platform and internet sites constitutes your agreement to be obliged by such amendments to this Policy. Your only remedy, if you do not agree to the terms of this Policy, is to cease use of and access to our platform and internet sites.
Each version of this Policy is identified by its effective date on this article.
ENGLISH VERSION CONTROLS
Non-English versions of this Policy are supplied for accessibility only. In the occurrence of any ambiguity or conflict between interpretations, the English version is authoritative and rules.
CONTACT US
If you have inquiries or concerns concerning this Policy or about our legal practices, please contact us by electronic mail at Legal@delcolink.com or at:
DelcoLink Group LTD.
Legal Team of DelcoLink Logistics
200 – 250 UNIVERSITY AVENUE
TORONTO ON M5H 3E5
Last Updated: Dec 19, 2022