DelcoLink Group LTD. (“DelcoLink Group LTD.”), and its subsidiaries (collectively, the “DelcoLink Logistics” or “we” or “us” or “our”), have updated our Third-Party Service Provider Engagement and Responsibilities for Cash Handling and Valuable Items Policy (“Policy”). This Policy may be updated to reflect changing legal, regulatory, or operational requirements. We encourage you to regularly review this page for the latest information on our privacy practices.
For the purposes of this policy, for all terms definitions please refer to Glossary of Terms (www.delcolink.com/legal-hub/for-everyone/glossary-of-terms). If you are unsure, electronically mail us at contact below.
SCOPE AND PURPOSE
The purpose of this policy is to establish comprehensive guidelines for merchants with regards to the acquisition and maintenance of contact information and legal documentation pertaining to third-party service providers engaged in cash handling activities. It explicitly emphasizes that our organization bears no responsibility for providing such information in instances of theft, dishonesty, or related incidents. The policy underscores the merchant’s inherent duty to collect and retain accurate records for the purpose of identifying and communicating with the service provider.
This policy is applicable to all merchants who engage third-party service providers for the handling of cash. Its primary objective is to ensure transparency and accountability in maintaining vital information concerning these providers.
MERCHANT’S RESPONSIBILITY
Merchants bear the sole and proactive responsibility for acquiring and preserving the contact information and legal documentation of third-party service providers prior to engaging them for cash handling services. This encompasses, but is not limited to, obtaining business registration particulars, licenses (with particular emphasis on government-issued identification), permits, and any other pertinent documentation mandated by regulatory authorities.
INFORMATION DISCLOSURE REQUIREMENT
Merchants are obligated to expeditiously notify our organization upon engaging a third-party service provider for cash handling purposes. Nevertheless, it is imperative to acknowledge that our organization does not assume any responsibility for furnishing contact information or legal documentation relating to the service provider. Merchants must diligently ensure that all requisite information is acquired and duly maintained within their records.
IDENTIFICATION AND COMMUNICATION
In circumstances involving theft, dishonesty, or other incidents involving the third-party service provider, it is incumbent upon the merchant to utilize the information diligently gathered to identify and establish communication with the said service provider. Our organization shall neither intervene nor facilitate any such interactions between the merchant and the third-party service provider.
FEES FOR CASH HANDLING
Under certain specified circumstances, we retain the prerogative to impose a nominal fee for the processing and facilitation of engaging a third-party service provider for cash transaction handling. The assessment of such fees will be communicated to the merchant in advance, ensuring prior mutual agreement prior to the commencement of the engagement. It is of utmost importance to note that under no circumstances are third-party service providers authorized to directly collect these fees. Instead, all payments pertaining to these fees must be exclusively facilitated through our designated channels.
LEGAL LIABILITY, RESPONSIBILITY AND APPLICATION
Merchants hereby explicitly acknowledge and accept full legal liability and responsibility for all consequences arising from their engagement with third-party service providers. This liability extends to disputes or incidents directly related to cash handling activities. Merchants are strongly advised to maintain transparent and open lines of communication with the service provider and, if necessary, pursue legal recourse to address any arising issues.
By strictly adhering to this policy, merchants unequivocally demonstrate their understanding and acceptance of their responsibility to diligently gather and retain accurate contact information and relevant legal documentation pertaining to third-party service providers involved in cash handling. Merchants duly acknowledge that our organization assumes no liability for providing such information and willingly assume the duty of identifying and establishing communication with the service provider in the event of any incidents.
Third-party service providers retain the prerogative to decline a merchant’s request to handle cash transactions or similar activities. Nevertheless, it is incumbent upon them to promptly notify our organization of any such requests received.
Furthermore, it is important to note that this policy extends its application to encompass expensive items and goods in addition to cash handling activities. Merchants are bound by the same set of guidelines and responsibilities when engaging third-party service providers for the handling of valuable items. This includes the acquisition and maintenance of accurate contact information and legal documents, assuming complete legal liability and responsibility for any ensuing consequences, establishing and upholding open channels of communication, and, when deemed necessary, pursuing legal remedies. Similarly, third-party service providers bear the obligation to promptly inform our organization of any requests pertaining to the handling of expensive items and goods.
By adhering to these provisions, merchants and third-party service providers acknowledge the enforceability of this policy, ensuring transparency, accountability, and the protection of all parties involved.
CHANGES TO THIS POLICY
The content of this Policy is for your general information and use only. These policies are subject to modification without notice. You acknowledge that this information may contain inaccuracies or errors and is subject to adjustment and we expressly omit liability for any such inaccuracies or errors to the fullest degree authorized by law. We urge you to regularly review this page (and all available policies & agreements) for the latest information on the Policy. Your continued use of our platform and internet sites constitutes your agreement to be obliged by such amendments to this Policy. Your only remedy, if you do not agree to the terms of this Policy, is to cease use of and access to our platform and internet sites.
Each version of this Policy is identified by its effective date on this article.
ENGLISH VERSION CONTROLS
Non-English versions of this Policy are supplied for accessibility only. In the occurrence of any ambiguity or conflict between interpretations, the English version is authoritative and rules.
CONTACT US
If you have inquiries or concerns concerning this Policy or about our legal practices, please contact us by electronic mail at Legal@delcolink.com or at:
DelcoLink Group LTD.
Legal Team of DelcoLink Logistics
200 – 250 UNIVERSITY AVENUE
TORONTO ON M5H 3E5
Last Updated: June 18, 2023